FAQs FAQs

Between 7 and 21 days, depending on the product's origin (Europe or international). The estimated delivery time is displayed on each product page before purchase.

Important: Every order comes with a tracking number that you will receive by email upon shipment.

Shipping costs vary depending on the destination country:

• From €3.90 for metropolitan France
• Up to €25 for certain international destinations

Free shipping on orders over €65 for metropolitan France.

The exact shipping cost is calculated and displayed before you confirm your order.

Every order comes with a tracking number that you will receive by email upon shipment.

You can track your order in real-time via the tracking link provided in the shipping confirmation email.

Yes, absolutely!

In the case of a multiple order, it's possible that you may receive several packages if the items come from different suppliers.

Each package will come with its own tracking number, and you will receive an email for each shipment.

No worries: you only pay shipping costs once for your entire order.

Our partners are based in Europe (notably Italy) and Asia. This diversity allows us to blend fashion influences with accessible prices while constantly refreshing our collection.

We carefully select our products to guarantee you optimal quality at an accessible price.

However, as nothing is perfect, it may happen that a product doesn't appeal to you or its quality is perceived as lower than what was seen in the photos.

In this case: We accept returns for any reason within 14 days. Your satisfaction is our priority!

Each product page includes a detailed size guide.

If in doubt, contact us before ordering via contact@emakujitia.fr. We will advise you based on the garment's cut to avoid any unnecessary exchanges.

You have 14 days from receipt to exercise your right of withdrawal, without needing to provide a reason.

Accepted reasons:

• You don't like the product
• The size doesn't fit
• The quality doesn't meet your expectations
• You simply changed your mind

Contact us at contact@emakujitia.fr to initiate your return. We will guide you step-by-step.

Important: Return shipping costs are at your expense (between €3.90 and €25 depending on your country), except in the case of a defective product or an error on our part.

Refund issued upon receipt and inspection of the returned product.

Yes, subject to the availability of the desired size or color.

Contact us at contact@emakujitia.fr upon receipt if you prefer an exchange. We will arrange the return and shipment of the new item.

Note: Return shipping costs remain at your expense, and we will cover the shipping of the new item.

If you receive a defective or damaged product:

1. Contact us immediately at contact@emakujitia.fr
2. Attach photos of the defect
3. We will cover 100% of the return costs
4. You will receive a full refund or a new item

In this case, return shipping costs are entirely at our expense.

Ordered the wrong item? Changed your mind? Don't panic!

Contact us immediately at contact@emakujitia.fr with your order number.

✅ If your order has not yet been shipped: we will cancel it and issue a full refund.

📦 If the order has already been shipped: you can exercise your 14-day right of withdrawal upon receipt (return shipping costs at your expense).

Creating a customer account is simple:

1. Click on the customer account icon at the top right of the page
2. Select « Create an account »
3. Enter your first name, last name, email address, and create a password
4. Confirm by clicking « Create »

You will receive an email confirmation.

Please note: Only one account per person on Emakujitia.fr

If you have forgotten your password:

1. Click on "Forgot password?" on the login page
2. Enter your email address and click "Send"
3. You will receive an email with a reset link (check your spam folder)
4. Click on the link and create your new password

Note: The link can only be used once.

In accordance with our data protection policy, your login details are 100% secure on our site.

We will never use them under any circumstances and will not share them with any third party.

Tip: Choose a complex password that is different from your other personal accounts.

To delete your account, send a request to contact@emakujitia.fr

Conditions required for deletion:

• ❌ No orders currently being processed
• ❌ No pending refunds

If these conditions are met, we will proceed with the deletion within 48 hours.

We accept the following payment methods, all secure and with no extra fees:

• Credit/Debit Card: Visa, MasterCard, American Express, Carte Bleue
• PayPal

Good to know: Installment payments are not offered at this time.

Payment on Emakujitia.fr is completely secure.

All your banking information is:

• 🔒 Protected and encrypted by SSL (Secure Sockets Layer) protocol
• 🔒 Transferred in encrypted form to our banking partner
• 🔒 Never accessible by Emakujitia

You can save your credit card details to save time on your next purchases. You can delete this information at any time from your account.

Between 7 and 21 days, depending on the product's origin (Europe or international). The estimated delivery time is displayed on each product page before purchase.

Important: Every order comes with a tracking number that you will receive by email upon shipment.

Shipping costs vary depending on the destination country:

• From €3.90 for metropolitan France
• Up to €25 for certain international destinations

Free shipping on orders over €65 for metropolitan France.

The exact shipping cost is calculated and displayed before you confirm your order.

Every order comes with a tracking number that you will receive by email upon shipment.

You can track your order in real-time via the tracking link provided in the shipping confirmation email.

Yes, absolutely!

In the case of a multiple order, it's possible that you may receive several packages if the items come from different suppliers.

Each package will come with its own tracking number, and you will receive an email for each shipment.

No worries: you only pay shipping costs once for your entire order.

Our partners are based in Europe (notably Italy) and Asia. This diversity allows us to blend fashion influences with accessible prices while constantly refreshing our collection.

We carefully select our products to guarantee you optimal quality at an accessible price.

However, as nothing is perfect, it may happen that a product doesn't appeal to you or its quality is perceived as lower than what was seen in the photos.

In this case: We accept returns for any reason within 14 days. Your satisfaction is our priority!

Each product page includes a detailed size guide.

If in doubt, contact us before ordering via contact@emakujitia.fr. We will advise you based on the garment's cut to avoid any unnecessary exchanges.

You have 14 days from receipt to exercise your right of withdrawal, without needing to provide a reason.

Accepted reasons:

• You don't like the product
• The size doesn't fit
• The quality doesn't meet your expectations
• You simply changed your mind

Contact us at contact@emakujitia.fr to initiate your return. We will guide you step-by-step.

Important: Return shipping costs are at your expense (between €3.90 and €25 depending on your country), except in the case of a defective product or an error on our part.

Refund issued upon receipt and inspection of the returned product.

Yes, subject to the availability of the desired size or color.

Contact us at contact@emakujitia.fr upon receipt if you prefer an exchange. We will arrange the return and shipment of the new item.

Note: Return shipping costs remain at your expense, and we will cover the shipping of the new item.

If you receive a defective or damaged product:

1. Contact us immediately at contact@emakujitia.fr
2. Attach photos of the defect
3. We will cover 100% of the return costs
4. You will receive a full refund or a new item

In this case, return shipping costs are entirely at our expense.

Ordered the wrong item? Changed your mind? Don't panic!

Contact us immediately at contact@emakujitia.fr with your order number.

✅ If your order has not yet been shipped: we will cancel it and issue a full refund.

📦 If the order has already been shipped: you can exercise your 14-day right of withdrawal upon receipt (return shipping costs at your expense).

Creating a customer account is simple:

1. Click on the customer account icon at the top right of the page
2. Select « Create an account »
3. Enter your first name, last name, email address, and create a password
4. Confirm by clicking « Create »

You will receive an email confirmation.

Please note: Only one account per person on Emakujitia.fr

If you have forgotten your password:

1. Click on "Forgot password?" on the login page
2. Enter your email address and click "Send"
3. You will receive an email with a reset link (check your spam folder)
4. Click on the link and create your new password

Note: The link can only be used once.

In accordance with our data protection policy, your login details are 100% secure on our site.

We will never use them under any circumstances and will not share them with any third party.

Tip: Choose a complex password that is different from your other personal accounts.

To delete your account, send a request to contact@emakujitia.fr

Conditions required for deletion:

• ❌ No orders currently being processed
• ❌ No pending refunds

If these conditions are met, we will proceed with the deletion within 48 hours.

We accept the following payment methods, all secure and with no extra fees:

• Credit/Debit Card: Visa, MasterCard, American Express, Carte Bleue
• PayPal

Good to know: Installment payments are not offered at this time.

Payment on Emakujitia.fr is completely secure.

All your banking information is:

• 🔒 Protected and encrypted by SSL (Secure Sockets Layer) protocol
• 🔒 Transferred in encrypted form to our banking partner
• 🔒 Never accessible by Emakujitia

You can save your credit card details to save time on your next purchases. You can delete this information at any time from your account.